Scrum Master

Scrum Master

Technology Operations and Engineering, Digital Business Operations

Who We Are

At Upbound Group, we are committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. Our Digital Technology organization partners closely with Product, Engineering, Finance, Innovation, and Growth teams to deliver scalable, high-quality technology solutions aligned to enterprise priorities.

Role Summary

The Scrum Master is a delivery-focused Agile leader responsible for enabling high-performing Scrum teams and ensuring disciplined execution within a scaled Agile environment. This role goes beyond ceremony facilitation and serves as a key operational partner to Product, Engineering, Data, and PMO leadership—driving transparency, accountability, and predictable delivery.

The Scrum Master ensures strong Agile practices, backlog discipline, cross-team coordination, and accurate tooling hygiene (Jira and Clarity), while maintaining a clear understanding of delivery risks, capacity constraints, and business impact.

Key Responsibilities

Agile Execution & Team Enablement

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Coach team members on Agile best practices to improve collaboration, accountability, and continuous improvement.
• Promote transparency, inspection, and adaptation within the team.
• Foster a culture of agility and support broader Agile transformation initiatives.

Delivery & Operational Discipline

• Ensure disciplined backlog management and sprint execution.
• Maintain consistent Agile tooling hygiene across Jira and Clarity, including backlog structure, sprint alignment, work tracking accuracy, and reporting integrity.
• Track and communicate delivery metrics such as velocity, sprint progress, predictability, and delivery health.
• Partner with PMO and Engineering leadership to support capacity planning, demand management, and realistic forecasting.

Risk Management & Problem Solving

• Proactively identify risks and delivery impacts early.
• Remove impediments and escalate appropriately to protect sprint commitments.
• Translate technical delivery challenges into clear business impact and mitigation actions for stakeholders.
• Maintain strong situational awareness of team progress and blockers.

Backlog & Story Quality Oversight

• Work closely with Product Owners to ensure a well-prioritized and groomed backlog.
• Ensure user stories meet quality and readiness standards (clear acceptance criteria, proper sizing, correct backlog placement).
• Coordinate emerging work or cross-team requests to ensure alignment with sprint and quarterly objectives.

Cross-Team & Stakeholder Alignment

• Coordinate dependencies across teams, including Product, Engineering, Data, and external partners.
• Support quarterly planning and roadmap alignment.
• Ensure transparency in commitments and communicate delivery updates clearly to stakeholders.

Domain & Technical Awareness

• Develop a strong understanding of the team’s systems, domain, and delivery objectives.
• Demonstrate sufficient technical awareness to understand delivery constraints, feasibility risks, and impact when commitments are at risk.
• Anticipate issues before they affect outcomes and drive timely mitigation.

Financial & Capacity Awareness

• Support estimation practices that align work commitments with team capacity.
• Collaborate with leadership on capacity and demand planning.
• Maintain awareness of how delivery commitments impact financial planning and reporting.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Scrum Master certification (CSM, PSM I, or equivalent).
• 5+ years experience as a Scrum Master in a scaled Agile environment.
• Strong understanding of Scrum and Agile frameworks.
• Experience working in technical environments (engineering, data, integration-heavy systems preferred).
• Hands-on experience with Jira and portfolio/project tracking tools (Clarity or similar).
• Experience with Agile tools (Jira, Azure DevOps, Rally, etc.)
• Experience in scaled Agile environments (e.g., SAFe, LeSS, Nexus).
• Strong organizational, communication, and risk management skills.
• Demonstrated ability to coordinate cross-functional teams and dependencies.
• Experience supporting quarterly planning and capacity forecasting preferred.

Work Location

Ability to work in Draper, Utah Monday through Friday, with travel as needed based on transformation and delivery initiatives.

Employment Eligibility

To be eligible for this opportunity, you must be authorized to work in the U.S. Upbound Group does not offer employment-based immigration sponsorship for this role, including OPT or CPT.

Equal Opportunity Employer

Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws.

Sponsorship 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.