Product Manager - Merchant Experience

Product Manager - Merchant Experience 

(Draper, Utah In-Office)

ABOUT UPBOUND  

Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. The Company’s customer-facing operating units include industry-leading brands such as Rent-A-Center, Acima and Brigit that facilitate consumer transactions across a wide range of store-based and digital retail channels, including over 2,400 company branded retail units across the United States, Mexico and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas. 

ABOUT THE POSITION 

We are looking for a strong Product Manager, Merchant Experience to lead the post-enrollment merchant experience and shape how merchants operate, transact, and grow within our ecosystem. This role owns day-to-day merchant workflows, platform integrations, and in-store experiences that enable merchants to operate efficiently and convert customers with confidence. 

KEY RESPONSIBILITIES 

• Own the product vision and roadmap for the merchant lifecycle from enrollment through activation and early scale, with a focus on reducing friction and increasing engagement. 

• Develop a deep understanding of merchant workflows, including integrations, portal usage, training touchpoints, and in-store processes that influence customer conversion. 

• Translate merchant needs and business objectives into clear requirements and scalable solutions across integrations, tooling, reporting, and operational workflows. 

• Partner with engineering, design, sales, operations, risk, and analytics teams to deliver high-quality solutions that balance usability, compliance, and performance. 

• Identify friction points in merchant adoption and daily usage, and prioritize enhancements that improve speed, clarity, and ease of use. 

• Leverage data and experimentation to evaluate feature performance, platform adoption, and operational impact, and translate insights into roadmap decisions. 

• Establish clear activation and adoption KPIs such as time to first lease, activation rate, funded lease velocity, integration success rate, and merchant satisfaction. 

• Influence third-party integrations and platform investments that enhance merchant capabilities and reduce operational burden. 

QUALIFICATIONS 

• 3–5 years of product management experience building and improving consumer-facing digital products. 

• Experience working on B2B or merchant-facing products, ideally within retail, commerce, or fintech environments. 

• Strong understanding of integrations, APIs, and system dependencies that support real-world operational workflows. 

• Proven ability to define product strategy and execute from discovery through launch and iteration. 

• Strong analytical and problem-solving skills, with experience using data to inform prioritization and measure impact. 

• Clear communication skills and the ability to align diverse stakeholders around shared goals. 

• A proactive and organized working style with strong judgment in ambiguous problem spaces. 

• A Bachelor’s degree in a related field or equivalent practical experience. 

COMPENSATION/BENEFITS 

• Competitive compensation  

• Full health benefits-Medical/Dental/Vision  

• 401(k) match, (5%/4%)  

• DTO (discretionary time off)  

• Health savings account (HSA) with company contribution  

• College tuition reimbursement program (STEM degrees)  

• Unlimited use of LinkedIn Learning