Lease Processing Agent

Lease Processing Agent 

Location: Draper, Utah In-office

Class Start Date: October 14th, 2024

Compensation and Schedule 

• Compensation starts at $17 per hour starting on your first day of employment. 
• Shift differential pay (an additional $1 per hour) for weekends and time worked after 5 pm. 
• Weekly paycheck, get paid every Friday! 
• Full-time employment guaranteed and a consistent schedule.
• Retention bonus (Up to $1000).  

Our department is open Monday – Saturday from 7:00 am – 10:00 pm and Sunday from 7:00 am – 9:00 pm. 

You will be required to work one day on the weekend, but our Representatives have a scheduled day off during the week to provide work/life balance. 

Scheduling

Tuesday - Saturday (Various hours available). Days off will be Mondays and Sundays. 

About the Position 

Call Center Representatives, also known as Lease Processing Agents, provide outstanding customer service to our Merchants and Customers through phone, email, and chat. Agents review and verify applications and other documents. Agents also provide support to the customer and retailers during the lease funding process. 

Responsibilities 

• Review applications to confirm customer information 
• Verify submitted documents 

• Retailer and customer support through phone, email and chat (80% of the support provided is through the phone) 
• Verify customer’s bank and employment information 
• Work one-on-one with a coach for career development 

Requirements 

Experience Preferred: 1 year of call center or office experience 

• Fluent in English  
• Bilingual candidates, fluent in both English & Spanish, are encouraged to apply. 
• Ability to work in a fast-paced environment 
• Strong verbal and written communication skills 
• Active listening and apply what is learned 
• Excellent phone etiquette and demonstrated customer service skills. 
• Self-motivated 
• Computer and technical skills  
• Basic math skills 
• Team cooperation and coordination to reach department goals 

Join Our Team 

Acima is a dynamic leasing company that provides consumers alternative payment options for life necessities that otherwise would not be available to them. Acima is a great opportunity for those who are looking to gain professional experience to kick start their careers. People come to work with us because of our great culture and work environment and the opportunity for growth. Getting started with Acima unlocks opportunities you won’t find at other companies! 

We invest in our employees to make sure our customers have a remarkable experience. 

Build your career with a company providing memorable experiences for fans and employees. 

Benefits 

Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more! 

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