Consumer Regulatory Compliance Analyst

Consumer Regulatory Compliance Analyst

JOB PURPOSE: Provide support to the Rent-A-Center (RAC) and Acima Leasing segments to strengthen the Upbound Consumer Regulatory Compliance Program (“Compliance”). 

KEY RESPONSIBILITIES: 

• Utilize technical writing skills to assist the Compliance department with the following:
  • Responding to regulatory complaints/actions.
  • Drafting policies and procedures.
  • Conducting legal research.
• Assist in documenting and driving the Compliance issue resolution process across the organization to effectively meet objectives as outlined by management.
• Work cross-functionally across the organization to track, trend and report on the company’s emerging risk matters as defined in the program.
• Develop and publish periodic reporting to various levels of management, including detailed compliance risk identification and mapping.
• Other tasks/initiatives may include:
  • Develop testing and monitoring protocols.
  • Partner with key functions to catalog Compliance-related policies, procedures, training, job aids and other related governance materials.
  • Document, review and enhance internal department policies/procedures and related materials.
  • Review and enhance external department policies/procedures and related materials.
  • Help assign and manage company Compliance testing
  • Ad-hoc projects/tasks as assigned.

JOB REQUIREMENTS: 

• Bachelor’s degree preferred.
• Understanding of applicable state and federal laws, including the FCRA, FDCPA, UDAP, ECOA, EFTA, and TCPA preferred.
• Familiarity with Microsoft Teams
• Proficient in Word and Excel.
• Strong analytical and time management skills required.
• Possess a people-first mentality and demonstrate the ability to work in a highly collaborative environment.
• Must have the desire and ability to learn new concepts.
• Ability to interpret complex issues and effectively communicate those concepts to others in the business at various levels in the organization.
• Comfortable with public speaking, presentations, and leading training classes.
• Professional demeanor.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Must be detail oriented and proficient at executing individual and collaborative tasks to meet department and company-wide objectives.

Schedule and Hours

Full-Time position is available, working regular office hours.

Compensation

If selected for this position, you will be compensated fairly based on your experience and qualifications