Consumer Regulatory Compliance Analyst

Consumer Regulatory Compliance Analyst 

JOB PURPOSE: Provide support to the Acima Leasing Regulatory Compliance Department (“Compliance Department”) to maintain and enhance the Consumer Regulatory Compliance Management System (“Reg. CMS”).   

KEY RESPONSIBILITIES: 

• Utilize technical writing skills to assist the Compliance Department with the following:  

• Responding to consumer complaints. 

• Drafting policies and procedures. 

• Conducting legal research. 

• Assist in documenting and driving the Corrective Action process across the organization to effectively meet objectives as outlined in the Reg. CMS. 

• Work cross-functionally across the organization to track, trend and report on emerging regulatory risk matters. 

• Develop and publish periodic reporting to various levels of management, including detailed trend and root cause analysis of consumer complaints. 

• Assist in the development and execution of regulatory compliance monitoring and testing processes.  

• Participate in the annual Regulatory Compliance Risk Assessment.  

• Support the Reg. CMS employee training program.  

• Assist in executing the independent third-party retailer monitoring process.  

• Other tasks/initiatives may include:  

• Partner with key functions to catalog compliance-related policies, procedures, training, job aids and other related governance materials. 

• Document, review and enhance internal department policies/procedures and related materials. 

• Ad-hoc projects/tasks as assigned. 

JOB REQUIREMENTS: 

• Bachelor’s degree preferred. 

• 1+ year prior regulatory compliance experience. 

• Understanding of state and federal consumer protection laws, such as FCRA, FDCPA, UDAP, ECOA, EFTA, and TCPA preferred.  

• Familiarity with Microsoft Teams. 

• Proficient in Word and Excel. 

• Strong analytical and time management skills required. 

• Possess a people-first mentality and demonstrate the ability to work in a highly collaborative environment. 

• Must have the desire and ability to learn new concepts. 

• Ability to interpret complex issues and effectively communicate those concepts to others in the business at various levels in the organization. 

• Comfortable with public speaking, presentations, and leading training classes.  

• Professional demeanor. 

• Ability to prioritize and manage multiple tasks and projects simultaneously. 

• Must be detail oriented and proficient at executing individual and collaborative tasks to meet department and company-wide objectives. 

Schedule and Hours 

Full-Time position is available, working regular office hours. 

Compensation 

If selected for this position, you will be compensated fairly based on your experience and qualifications.