Collection Specialist

AcceptanceNow/Acima

JOB PURPOSE:

Manage rental accounts and meet company account management goals and expectations, by collecting on past due accounts while adhering to company standards, policies, and procedures. Use company vehicle to do pick-ups on past due accounts. Accomplish these in a way that is consistent with the RAC mission statement.

KEY RESPONSIBILITIES:

Account Management:

• Review expired accounts and communicate with the customers to promote timely payments
• Maintain accurate records of past due account activity
• Complete customer service calls in a timely manner as assigned
• Follow all policies and procedures and adhere to all standards

Customer Pick-ups:

• Load and unload truck per policy to protect merchandise
• Pick-up merchandise from customer homes as assigned
• Keep assigned vehicle clearn and maintained as required for safe operation
• Follow all safety handling and transportation procedures to avoid injury and property damage

JOB REQUIREMENTS:

• Must have a valid driver's license with good driving history
• Must be 18 years old or over
• High school diploma or equivalent
• Friendly with good communication skills
• Good reading, speaking, listening and customer oriented skills
• Ability to work with minimal supervision